Terms of service

Who we are and what this is

Holdline is operated by Withyou Inc (“we”, “us”). These terms govern your use of the Holdline website and app (the “Service”). By creating an account or paying for the program you agree to them.

Holdline is a behavioural training program: a structured way to practise the stop-start and squeeze techniques, with a timer, a plan that adjusts to what you log, progress tracking, articles, and an automated guide. It is not medical care.

Not medical advice

Nothing in the Service diagnoses, treats or prevents any condition, and nothing in it is a substitute for a doctor. If your control changed suddenly, if you have pain, bleeding, erectile difficulty, or a medical condition or medication that could be involved, see a doctor before or alongside using the program. The Service tells you this repeatedly; please take it seriously.

The guide is an automated assistant. It answers from the program's knowledge base and your own record. It is not a person, not a clinician, and its replies are information, not advice.

Who may use it

You must be at least 18 years old and able to enter a binding contract. The Service is for personal, non-commercial use by one person per account.

Your account

Sign-in is by a link emailed to you. Keep your email account secure; anyone who can read your email can sign in as you. Tell us at once if you believe your account has been accessed by someone else.

The program and your results

The program measures one thing: how long you can sustain stimulation before stopping, as you record it. Its plan advances or repeats steps according to rules described in the app. Your results depend on what you do and how honestly you log it. We make no promise about any particular result, and the only promise we do make about outcomes is the money-back guarantee described in the Refund Policy.

Fees, renewal and cancellation

Two ways to pay are offered. The 4 weeks plan costs $29 and renews automatically every four weeks until you cancel. The 12 weeks program costs $65 as a single payment, gives access for twelve weeks, and does not renew. Prices are shown before you pay and may change for future purchases; a change never affects a period you have already paid for.

You can cancel the four-week plan at any time from Account. Cancellation stops future charges and you keep access until the end of the period you have paid for. The four-week plan can also be paused for one or two months from Account, during which you are not charged.

Payments are collected by our payment partner, Dodo Payments, which acts as the merchant of record: it processes your payment, collects any applicable tax, and issues the receipt. The name on your card statement is set by the payment partner. We never see or store your card details.

A promotional discount applies only to the first payment it is applied to; renewals are at the standard price shown at the time you subscribed.

Refunds

Refunds are governed by the Refund Policy, which forms part of these terms. In short: a 30-day money-back guarantee, measured automatically by the Service from your own practice record, with no argument required.

Your content

You own what you write in the Service. By submitting a testimonial you give us permission to display it, with the name you chose and the figures from your record at that moment, until you withdraw it, which you can do at any time from Account. We do not publish anything you write without that explicit permission.

Acceptable use

Do not use the Service for anyone but yourself, attempt to access another person's account or data, interfere with the Service, or use the guide for anything other than the program. We may suspend an account that does.

Availability and changes

We aim to keep the Service available but do not guarantee it. We may change or withdraw features. If we withdraw the Service entirely during a period you have paid for, we will refund the unused part.

Liability

To the fullest extent the law allows, we are not liable for any loss that was not a foreseeable result of our breaking these terms, for any loss of profit or business, or for any loss arising from your reliance on the Service as medical care, which it is not. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim.

Privacy

How we handle your data is described in the Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by the law of [GOVERNING LAW AND COURTS, e.g. England and Wales], and its courts have jurisdiction, without affecting any rights you have as a consumer under the law of the country you live in.

Contact

Withyou Inc. support@holdline.care. Effective 12 February 2026.