Refund policy
A 30-day money-back guarantee, measured by the app from your own record.
Draft. Bracketed items are to be completed and the text reviewed by a lawyer before launch.
The guarantee
We believe that our plan will work for you, and you should see visible results in only 4 weeks. We are even ready to return your money if you can demonstrate that you followed the plan but didn't see any results. This policy explains exactly what that means, because we measure it rather than argue about it.
When it applies
The guarantee runs for 30 days from your first payment. It applies to whichever plan you bought first. A second purchase, a renewal, or switching plans does not start a new window.
What “followed the plan” means
Three logged sessions in each of four consecutive seven-day blocks, counted from your first payment, inside the 30-day window. That is 12 sessions in 4 weeks, at 3 a week. Twelve sessions crammed into two weeks do not count. The app counts the sessions you log; nothing depends on keeping notes yourself.
What “no results” means
Your longest nonstop time, as recorded by the timer, never reached 125 percent of your first session's time and at least 60 seconds more than it. That bar is deliberately modest: it asks only that something measurable moved.
How to claim
When both conditions are true inside the window, a claim button appears on the guarantee page in Account, with your practice record attached. Press it. There is no form to argue your case and nobody to persuade. You keep access until the refund is settled.
Claims are settled within five working days, in full, to the payment method you used, through our payment partner. You will receive an email when the claim is received and when it is settled. A refunded account's access ends when the refund is issued.
What is not covered
Sessions logged outside the window, or fewer than three in any of the four weeks. A record that did improve by the bar above, even if you feel it did not: the guarantee is about the measured number. Purchases made with a code that was expressly marked non-refundable at the time. Requests made after the window has closed.
Cancelling is not a refund
Cancelling the four-week plan stops future charges and keeps your access to the end of the paid period; it does not refund that period. The twelve-week program is a single payment for twelve weeks of access and is refundable only under the guarantee above.
Your legal rights
Nothing here reduces the rights you have as a consumer under the law of the country you live in, including any right to cancel a digital purchase within a statutory period where that right applies. If you believe a claim was wrongly declined, write to us and a person will look at the record.
Contact
support@holdline.care. Effective 12 February 2026.